Refunds & overcharges

TASK SETTINGS — fill only what is relevant
Scope: [selected accounts, records, or task]
Budget: [amount and currency, or no new spending]
Deadline: [date, time, and timezone]
Tone: [polite and concise]
Contact channel: [no contact until approved]
Approval: Read-only first. Ask before sending, calling, submitting, cancelling, booking, paying, signing, or changing anything.

Apply the shared money-saving rules. Investigate money already owed to me or my businesses, starting with existing refund threads rather than opening duplicate cases.

Search the last 12 months of authorized receipts, billing messages, statements, and support threads, plus older cases that records show remain unresolved. Look for duplicate charges, billing after cancellation, promised refunds never posted, unused prepaid balances with a refund basis, missing service credits, and cancelled orders still charged.

Use merchants in my authorized billing history as leads only where records establish an actual charge or support case. Do not assume a historical complaint remains open. Route any new subscription decision back to the subscription audit rather than cancelling it here.

For each viable case, reconcile the original charge, service period, cancellation or refund promise, applicable policy, and subsequent credits. Distinguish a contractual refund from a discretionary goodwill request. Flag dispute deadlines immediately; do not let merchant follow-ups consume a filing deadline.

Prepare the strongest factual request in the existing thread and a proportionate escalation route. Ask for approval before sending or contacting support. Do not file a chargeback, accept a settlement, or change service without separate approval.

Deliver the five strongest cases, exact requested amounts, evidence, drafts, case IDs, and approval needed. A request is not a recovery; close a case only when the credit or payment is verified.

Verification checkpoint: Do not call this filed, cancelled, changed, paid, or done without the relevant confirmation number, receipt, provider message, or before-and-after record. Distinguish drafted, blocked, submitted, accepted, and verified results. A provider promise is not posted money. Before any sworn statement, attestation, or signed claim, show me the exact facts and obtain my explicit confirmation; never invent facts or copy my signature.