# Request an eligible service-outage credit

Document an actual outage and check the provider's account-specific credit rules.

Canonical page: https://agentsavings.vercel.app/tasks/request-an-eligible-service-outage-credit

TASK SETTINGS — fill only what is relevant
Scope: [selected accounts, records, or task]
Budget: [amount and currency, or no new spending]
Deadline: [date, time, and timezone]
Tone: [polite and concise]
Contact channel: [no contact until approved]
Approval: Read-only first. Ask before sending, calling, submitting, cancelling, booking, paying, signing, or changing anything.

Check whether a documented interruption to a service I pay for qualifies for a bill credit. Use the actual account, bill, outage notices, support case and timestamps I authorize. Keep residential service credits separate from enterprise contractual SLA claims.

Establish which service failed, when it stopped, when it resumed and whether the provider acknowledged the incident. Distinguish a provider outage from a local device or household problem. Do not invent downtime, assume that all interruptions qualify or reuse a credit already issued for the same incident.

Read the provider's current official credit process and any relevant account terms. Identify eligibility exclusions, evidence requirements, request deadline and how the credit is calculated. If the policy offers only discretionary assistance, label the request accordingly instead of calling it money legally owed.

Prepare a concise factual request with the account identified minimally and the supporting incident reference. Ask for approval before contacting support, submitting a form or uploading logs. Do not threaten cancellation, change the service, bypass an outage lookup restriction or withhold unrelated payments. Return the amount supported by the policy, what remains uncertain and the next verification step. A submitted request is not a saving; record the eventual credit on the bill separately from cash returned. After two failed access routes, hand back the evidence and exact manual step.

Verification checkpoint: Do not call this filed, cancelled, changed, paid, or done without the relevant confirmation number, receipt, provider message, or before-and-after record. Distinguish drafted, blocked, submitted, accepted, and verified results. A provider promise is not posted money. Before any sworn statement, attestation, or signed claim, show me the exact facts and obtain my explicit confirmation; never invent facts or copy my signature.

[Shared operating rules](https://agentsavings.vercel.app/rules.md)